Return & Refund Policy

At Tada Toys, we strive to provide our customers with the highest quality educational toys. However, we understand that sometimes a product may not meet your expectations or needs. In such cases, we offer a straightforward return and refund policy to ensure your satisfaction.

Returns:

If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a return, please contact our customer service team at [customersupport@tadatoys.com]. They will guide you through the return process and provide you with a return authorization number.

Once your return is approved, please securely package the item and include the return authorization number on the package. You are responsible for the return shipping costs, unless the return is due to a defective or damaged product.

Refunds:

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will initiate a refund to your original payment method within 5 business days.

Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card company's processing time.

Exchanges:

If you would like to exchange an item for a different one, please follow the return process outlined above and place a new order for the desired item on our website.

Non-returnable items:

Some items are non-returnable for hygiene and safety reasons. These include but are not limited to opened puzzles, used art supplies, and personalized items. Please check the product description or contact our customer service team for more information.

Missing or damaged items:

If your order arrives with missing or damaged items, please contact our customer service team within 48 hours of receiving the package. We will work with you to resolve the issue and ensure you receive the correct items in a timely manner.

Final sale items:

Some items may be marked as final sale, indicating that they are non-returnable and non-refundable. Please check the product description or contact our customer service team for more information.

Thank you for choosing Tada Toys. We value your satisfaction and are committed to providing you with a positive shopping experience. If you have any further questions or concerns, please don't hesitate to contact our customer service team.