Shipping Policy

At Tada Toys, we understand the importance of timely and reliable shipping when it comes to delivering joy to children. That's why we have implemented a comprehensive shipping policy to ensure a smooth and efficient delivery process for all our customers.

1. Shipping Methods: We offer various shipping methods to cater to different needs and budgets. You can choose from standard shipping, expedited shipping, or express shipping at checkout. The availability of these options may vary depending on your location.

2. Processing Time: Once your order is placed, our dedicated team works diligently to process and pack your items. Please allow 1-2 business days for order processing before shipment. During peak seasons or promotional periods, processing times may be slightly longer, but we always strive to get your order out as quickly as possible.

3. Shipping Time: The shipping time will depend on the shipping method you select and your location. Standard shipping usually takes between 3-7 business days, while expedited shipping can take 2-4 business days. For express shipping, you can expect your package to arrive within 1-2 business days. Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances or external factors beyond our control.

4. Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method and destination. You can view the shipping cost at checkout before completing your purchase. We strive to offer competitive shipping rates while ensuring the safe and secure delivery of your items.

5. Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date. Please note that it may take some time for the tracking information to be updated by the shipping carrier.

6. International Shipping: We currently offer international shipping to select countries. However, please be aware that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information on potential charges.

7. Shipping Restrictions: There may be certain products that are restricted from shipping to certain locations due to legal or logistical reasons. If you encounter any issues during the checkout process regarding shipping restrictions, please contact our customer support team for assistance.

8. Lost or Damaged Packages: While we take every precaution to ensure the safe delivery of your order, there may be rare instances where packages are lost or damaged during transit. If you receive a damaged package, please contact us immediately with photographic evidence, and we will work with you to resolve the issue. In the case of a lost package, we will initiate an investigation with the shipping carrier to locate your package or provide a suitable resolution.

At Tada Toys, we are committed to providing exceptional customer service and ensuring a positive shopping experience. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our friendly customer support team. Happy shopping!